Patient Access Specialist: Front Desk & Care Coordination

310 Erickson Health Medical Group of Maryland, P.C.; Attleboro Falls (MA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness reimbursement

Telemedicine

PTO

401k with match

Onsite health centers

Education assistance

Growth opportunities

Job summary

Oak Crest Village by Erickson Senior Living in Parkville, MD, is seeking a Medical Office Assistant to greet patients, collect information, and schedule appointments. This on-site role supports clinical staff with essential administrative tasks and ensures a smooth patient intake experience.

You will handle phones, document messages, verify insurance, and enter patient data into the portal. A strong focus on customer service and accuracy is required.

Qualifications

• Minimum of 1 year of front medical office experience required
• Ability to use of multi-line electronic telephone system
• Basic Computer skills
• Excellent communication skillsFiling/charting and documenting accurate patient records

Responsibilities

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt
• Accurate scanning and placement of documents into patient charts and labeled correctly to include attaching reports to referral/order in order to close the referral loop
• Verify Insurances prior to appointment (to include manual verification, if needed); Add/Update Insurance information into the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms to ensure efficient provider visit
• Partners with other departments/Specialists to assist in the coordination of care when needed
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors

Job description

Oak Crest Village by Erickson Senior Living in Parkville, MD, is seeking a Medical Office Assistant to greet patients, collect information, and schedule appointments. This on-site role supports clinical staff with essential administrative tasks and ensures a smooth patient intake experience.

You will handle phones, document messages, verify insurance, and enter patient data into the portal. A strong focus on customer service and accuracy is required.