Front Desk Medical Office Assistant | Patient Access

Highland Springs by Erickson Senior Living; Springfield (VA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO & volunteer hours

401k match

Onsite clinics

Education benefits

Growth opportunities

Job summary

Greenspring Village by Erickson Senior Living in Springfield, Virginia, is seeking a Medical Office Assistant to serve as the first point of contact for patients, greet visitors, and collect initial information including contact and insurance details.

You will provide essential administrative support to ensure high-quality care and smooth patient flow, scheduling appointments, answering phones, verifying insurances, and coordinating with care teams.

Qualifications

• Minimum of 1 year of front medical office experience.
• Ability to use multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone, taking accurate messages.
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow up to ensure receipt.
• Accurate scanning and placement of documents into patient charts and attaching reports to referrals/orders.
• Verify insurances prior to appointments and update information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms for efficient provider visits.
• Coordinate with other departments/specialists to support care coordination.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Communication

Customer service

Attention to detail

Front desk experience

Tools

Electronic medical records

Multiline phone system

Job description

Greenspring Village by Erickson Senior Living in Springfield, Virginia, is seeking a Medical Office Assistant to serve as the first point of contact for patients, greet visitors, and collect initial information including contact and insurance details.

You will provide essential administrative support to ensure high-quality care and smooth patient flow, scheduling appointments, answering phones, verifying insurances, and coordinating with care teams.