Front Desk Medical Assistant Receptionist for Urgent Care

American Urgent Care And Walk In Cl; Wildwood (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Job summary

American Urgent Care And Walk In Cl is looking for a Receptionist / Phone Sales & Customer Service Specialist in Wildwood, Florida. This role involves answering patient inquiries, scheduling appointments, and providing excellent service. Ideal candidates should have strong phone communication skills, experience in customer service or sales, and the ability to thrive in a fast-paced environment. If you enjoy helping people and contributing to business growth, this is the right opportunity for you.

Qualifications

• Previous experience as a receptionist, front desk coordinator, or customer service representative.
• Strong phone communication and customer service skills.
• Excellent spoken English with clear pronunciation and strong fluency.

Responsibilities

• Answer incoming phone calls, texts, and patient inquiries.
• Schedule appointments accurately and efficiently.
• Provide outstanding customer service to patients.

Skills

Phone communication

Customer service skills

Sales ability

Multitasking

Job description

Benefits

• 401(k) matching

Overview

We are seeking a polished, friendly, and highly motivated Receptionist / Phone Sales & Customer Service Specialist to join our team in Wildwood, near The Villages, Florida.

This is an excellent opportunity for someone with strong receptionist, phone handling, sales, and customer service experience who enjoys helping people, creating a great first impression, and converting inquiries into booked appointments.

Responsibilities

• Answer incoming phone calls, texts, and patient inquiries in a warm, professional manner
• Schedule appointments accurately and efficiently
• Provide outstanding customer service to new and existing patients
• Explain services, pricing, and general information clearly and confidently
• Convert incoming inquiries into booked appointments
• Follow up with missed calls, leads, and interested patients in a timely manner
• Assist with front desk and receptionist duties, including scheduling, confirmations, intake, and message handling
• Maintain accurate records of calls, appointments, and follow-up communication
• Represent the business with professionalism, positivity, and courtesy at all times

Qualifications

• Previous experience as a receptionist, front desk coordinator, customer service representative, or sales coordinator
• Strong phone communication and customer service skills
• Strong sales ability, especially converting inquiries into appointments
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence
• Organized, detail-oriented, dependable, and able to multitask
• Professional, punctual, and reliable
• Comfortable working in a fast-paced onsite environment

Preferred Qualifications

• Experience in urgent care, medical office, healthcare, dental office, med spa, or aesthetics
• Experience with scheduling, patient communication, and lead follow-up
• Familiarity with phone systems, scheduling software, or CRM systems
• Candidates with a strong academic background are preferred

Ideal Candidate

• Warm, personable, and professional
• Strong closer on the phone
• Confident, persuasive, and service-oriented
• Highly organized and responsive
• Able to build trust quickly with patients and callers
• Motivated to help grow the practice through excellent service and strong follow-up

How to Apply

Please apply with your resume and a brief introduction describing your experience in receptionist duties, phone handling, customer service, and sales.