Front Office Specialist

QuickVisit Urgent Care; Mount Pleasant (IA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

401k

PTO

Long Term Disability

Life Insurance

Employee Discount

Job summary

Quick Visit Urgent Care in Mount Pleasant, IA seeks a full-time Medical Front Office Specialist to support the front desk, patient flow and administrative tasks in a fast-paced urgent care setting.

The ideal candidate has at least two years of customer service experience, knowledge of HIPAA, and proficiency with MS Word and Excel. You will verify insurance, manage EMR data entry, and collaborate with a clinical team while traveling to other clinics as needed.

Qualifications

• High School graduate or equivalent.
• 2 years of customer service required.
• Experience with insurance verification and data entry into EMR is a plus.

Responsibilities

• Greet patients at the front desk and manage check-in/out.
• Verify insurance and enter data into the EMR.
• Provide excellent customer service and communicate wait times.
• Maintain examination room and supply levels; ensure infection control and confidentiality.
• Assist with administrative duties and coordinate with clinical staff.
• Travel to other clinics as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

HIPAA knowledge

MS Word

MS Excel

Travel willingness

Independent work

Education

High School graduate or equivalent

Tools

EMR

Fax/Scanner/Copy machine

Job description

Medical Front Office Specialist

Quick Visit Urgent Care - Mount Pleasant, Iowa

Description

We are seeking a full time Front Office Specialist to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care as part of a healthcare team. You will work within the scope of the medical protocols established by the company and within the scope of duties assigned, to provide prompt, comprehensive and competent medical care. The ideal candidate is an experienced medical front office receptionist or assistant who has two years of customer experience, works well with others, and has a positive experience with patient care.

Key Tasks And Responsibilities

• Greets patients in a polite, prompt, and helpful manner.
• Must have a pleasant disposition with a desire to provide great customer service.
• Ability to check patients in and out at the front desk to ensure patient flow and when needed
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Understand Insurance verification process and data entry into EMR
• Must be organized and detail-oriented
• Provides solutions to patient problems and recognizes and seeks help in emergent/ hazardous situations
• Completes patient check-in/out procedures when necessary
• Obtains and accurately documents of each patient.
• Maintains examination room and stocks if necessary
• Adheres to infection control/safety guidelines and patient confidentiality policies
• Performs other duties as assigned
• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
• Taking deposits and getting change from the bank
• Experience with MS Word and MS Excel, knowledge of HIPAA, ability to work independently and as a team.
• Knowledge of office equipment to include fax, scanner, and copy machine.
• Must be willing to travel as needed to other clinics.
• Must maintain regular and sustained attendance.
• Job descriptions are subject to change, whether that is adding or taking away duties, by the discretion of the company.

Schedule

• 12 Hour Shift
• Monday to Friday
• Weekends

Benefits

• Health, Dental, Vision Insurance
• Short Term Disability
• 401k Program
• PTO
• Employer covered Long Term Disability and Life Insurance Policy
• Employee Discount Program - Free visits to you and discounted care for your family!

Join Us in Creating a Healthier Tomorrow! Ready to be a catalyst for change and innovation? Join us in shaping the future of healthcare. It's about more than just a job - it's about leaving a lasting impact on the way we approach healthcare in Iowa. We can't wait to start this journey with you!

Equal Opportunity Statement

QuickVisit is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including discrimination on the basis of a person's hair texture or protective hairstyle commonly or historically associated with race, such as braids, locks, and twists), color, national origin, ancestry, religion, creed, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), marital status, AIDS/HIV status, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Requirements

Education and Experience:

• High School graduate or equivalent
• 2 years of customer service required