Front Desk Med Spa Receptionist

Princeton MedSpa Partners; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

Employee Discounts

Career Growth

Friendly Team

Job summary

Alluraderm in Albuquerque, NM is seeking a friendly, professional Front Desk Receptionist to be the first contact for clients and support daily spa operations.

As a full-time role, you'll greet clients, schedule appointments, handle calls, process payments, and promote products while keeping the front desk organized and welcoming.

Qualifications

• Previous experience in customer service or front desk operations, ideally in a medical or spa environment.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with booking software and point-of-sale systems is a plus.
• Excellent attention to detail and organizational skills.
• Knowledge of beauty or wellness services is a plus.
• Ability to maintain client confidentiality and adhere to HIPAA regulations.

Responsibilities

• Greet clients, check in, and ensure they feel comfortable and welcome.
• Schedule appointments and manage bookings and cancellations.
• Manage client intake forms and update databases.
• Process payments and ensure accurate billing.
• Assist with product inquiries and promotions.
• Maintain a clean, tidy front desk and waiting area.
• Communicate treatment updates to the medical team.

Skills

Customer service

Front desk operations

Communication

Multitasking

HIPAA compliance

Tools

Booking software

Point-of-sale systems

Job description

About Us

At Alluraderm, we are committed to providing our clients with exceptional care and top-tier aesthetic services. We specialize in a wide range of non-invasive beauty treatments and offer a relaxed, friendly atmosphere where both clients and staff feel valued.

Job Overview

We are looking for a friendly, professional, and detail-oriented full-time Front Desk Receptionist to join our dynamic team at Alluraderm. As the first point of contact for clients, you will play an integral role in providing exceptional customer service and supporting the day-to-day operations of the spa. You will greet clients, schedule appointments, manage phone calls, and assist with various administrative tasks to ensure a smooth and welcoming experience for our guests.

*This position must have the flexibility to work Saturdays.

Key Responsibilities

• Client Relations: Greet clients upon arrival, check in, and ensure they feel comfortable and welcome. Provide them with any necessary forms or information about their upcoming treatments.
• Appointment Scheduling: Answer phone calls, emails, and online inquiries, assist clients in booking appointments, and handle rescheduling or cancellations as needed.
• Administrative Support: Manage client intake forms, update databases, and maintain organized records of client information and appointment history.
• Point of Sale: Process payments, handle cash transactions, and ensure accurate billing for services and products.
• Product Sales: Assist clients with inquiries about retail products and promote special offers or packages to enhance their experience.
• MedSpa Environment: Ensure the front desk and waiting area are clean, tidy, and stocked with necessary supplies.
• Collaboration: Work closely with medical professionals to ensure clients receive the best service. Communicate treatment updates and client needs to the appropriate team members.

Qualifications

• Previous experience in customer service or front desk operations, ideally in a medical or spa environment.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with booking software and point-of-sale systems is a plus.
• Excellent attention to detail and organizational skills.
• Knowledge of beauty or wellness services is a plus.
• Ability to maintain client confidentiality and adhere to HIPAA regulations.

Benefits

• Medical, Dental, Vision, and Generous PTO and Holiday Pay.
• Employee discounts on services and products
• Opportunity to grow in a thriving med spa environment
• Friendly and supportive team atmosphere

We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.