Front Desk Manager: Visitor Services & Security Lead

Peraton; United States; On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton, a leading national security company, seeks a Front Desk Manager in Northern Virginia to oversee the front desk, badging, and visitor services. You will ensure high service levels, coordinate staff, and maintain security and safety procedures across the office.

The role requires 5+ years in front desk operations with supervisory experience and an active Top Secret Clearance. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required.
• 5+ years of front desk operations or guest services experience with some supervisory responsibilities.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to resolve guest requests or complaints effectively.
• Familiarity with property management systems and front office technologies.
• Active Top Secret Clearance required.

Responsibilities

• Oversee daily front desk operations, including check-in/check-out and badging procedures.
• Provide training to front desk staff on customer service, procedures, and systems.
• Maintain visitor services, handle inquiries, requests, and complaints promptly.
• Ensure security and safety of staff and visitors; coordinate emergency procedures.

Skills

Communication skills

Organizational skills

Problem solving

Team management

Customer focus

Front desk operations

Education

High school diploma

Tools

Property management systems

Front office technologies

Job description

Peraton, a leading national security company, seeks a Front Desk Manager in Northern Virginia to oversee the front desk, badging, and visitor services. You will ensure high service levels, coordinate staff, and maintain security and safety procedures across the office.

The role requires 5+ years in front desk operations with supervisory experience and an active Top Secret Clearance. Strong communication and organizational skills are essential.