Front Desk Manager

Peraton; Herndon (VA); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton in Herndon, VA seeks a Front Desk Manager to lead visitor services, check-in/badging, and daily desk operations. You will train staff, coordinate with other departments, and ensure professional guest handling.

The role requires excellent communication, strong organizational skills, and a Top Secret clearance to safeguard staff and visitors.

Qualifications

• Education: a high school diploma is required.
• Experience: 5+ years in front desk operations or guest services with supervisory exposure.
• Communication: excellent verbal and written skills.
• Organizational: strong multitasking and coordination abilities.
• Problem-solving: resolve guest requests and issues effectively.
• Technology: familiarity with front office tech and property management systems.
• Management: ability to lead a team and train staff.
• Customer focus: commitment to outstanding service.
• Clearance: active Top Secret clearance required.

Responsibilities

• Visitor Services: ensure high level of customer service and visitor satisfaction.
• Oversee daily front desk operations, including check-in/check-out and badging procedures.
• Communication: maintain effective communication with other departments.
• Training: provide training to front desk staff on customer service and procedures.
• Security and Safety: ensure security and safety of staff and visitors; coordinate with authorities when needed.

Skills

Customer service

Communication

Team leadership

Organizational skills

Problem-solving

Multitasking

Interpersonal skills

Front desk operations

Education

High school diploma

Tools

Property management systems

Front office technologies

Job description

Front Desk Manager

Job Location: US-VA-Herndon

Responsibilities

• Visitor Services:
  • Ensure a high level of customer service and visitor satisfaction.
  • Handle visitor inquiries, requests, and complaints promptly and professionally.
  • Coordinate special requests and arrangements for visitors.
• Oversee daily front desk operations, including check-in/check-out and badging procedures.
• Communication:
  • Maintain effective communication with other departments to ensure smooth operations.
  • Relay important information to front desk staff and other relevant teams.
• Training:
  • Provide training to other front desk staff on customer service, procedures, and use of systems.
  • Keep staff updated on policies, and relevant information.
• Security and Safety:
  • Ensure the security and safety of staff and visitors.
  • Implement emergency procedures and coordinate with relevant authorities.

Qualifications

• Education: A high school diploma is required.
• Experience: 5+ years of experience in front desk operations or guest services, with some managerial or supervisory experience.
• Communication Skills: Excellent communication and interpersonal skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving: Ability to handle guest requests or complaints and resolve issues effectively.
• Technology: Familiarity with property management systems and other front office technologies.
• Management Skills: Effective team management skills.
• Customer Focus: A commitment to providing exceptional customer service.
• Clearance: Active Top Secret Clearance required.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.