Front Desk Manager (Seasonal)

Summitbsa; Glen Jean (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Hospitality Supervisor to lead front desk operations and enhance guest experiences. In this dynamic role, you'll oversee check-in/check-out procedures, manage staff, and ensure exceptional customer service. Your cheerful attitude and emotional intelligence will be key in resolving guest inquiries and creating a welcoming environment. This position offers the opportunity to work in a fast-paced setting where adaptability and strong communication skills are crucial. Join a team dedicated to providing memorable experiences in a beautiful natural setting.

Qualifications

• Must have experience in hospitality or recreational field.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee front desk operations and manage front desk staff.
• Address guest inquiries and ensure high satisfaction.
• Collaborate with other departments for seamless guest experiences.

Skills

Emotional Intelligence

Customer Service

Adaptability

Conflict Resolution

Communication Skills

Organizational Skills

Education

Experience in hospitality or recreational field

18 years of age or older

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Direct Report

Hospitality Supervisor

Employee Profile and Desired Traits

• High level emotional intelligence
• Active in team dynamics, conflict prevention/resolution, and identifying customer needs
• Cheerful attitude and servant leadership disposition
• Dedicated customer service and people oriented
• Adaptability in a fast-paced environment with ability to learn and develop soft and hard skills
• Ability to interact with men and women of all ages and maturity levels of staff/customers

Duties & Responsibilities

• Oversee front desk operations, reservation software, and check-in/check-out procedures
• Manage and train front desk staff to provide excellent customer service
• Schedule and delegate tasks to ensure efficiency during busy times
• Greet guests with a friendly and professional welcome
• Address guest inquiries, complaints, and requests quickly and effectively
• Follow up with guests to gather feedback and ensure satisfaction
• Manage room reservations and update property management system accurately
• Collaborate with housekeeping, maintenance, and others for seamless guest experiences
• Maintain a clean, organized, inspected, neat, and safe work area
• Other duties or projects as assigned by SBR leadership
• Abide by policies and procedure outlined in the SBR staff handbook

Qualifications & Training

• 18 years of age or older
• Required: Knowledge of Microsoft Office suite. (Word, Excel, PowerPoint)
• Required: Experience in hospitality or recreational field
• Excellent verbal and written communication
• Exceptional organizational and prioritization skills, must be a self-starter
• Ability to use Microsoft Teams daily for work related communication and coordination
• Be or become a registered member of Scouting America

Performance Results

• Achieves high guest satisfaction through positive feedback and surveys
• Events run smoothly and issues are resolved within an hour
• Communicates positively with guests and staff to support successful event operations

Physical Requirements

• Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
• Can pass the physical exam and approved for SBR height and weight requirements

Uniform

Summit staff uniform

Housing

10x12' Platform Tent; Foxtrot Base Camp

Expected Weekly Hours

45 - 55