Associate Seasonal Success Manager

HMH/NWEA; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Customer Success Manager for a seasonal role. This position focuses on ensuring successful onboarding and product activation for educational institutions. You will connect partners to essential services, analyze data for partnership health, and provide product overviews to maximize value. Ideal candidates will possess strong communication and customer service skills, along with experience in K-12 education. Join a dynamic team that values collaboration and customer focus while making a meaningful impact in the education sector.

Qualifications

• Experience in customer success, project, or account management.
• Proficiency with operating systems and understanding of networks.

Responsibilities

• Connect customers to support during onboarding and implementation.
• Analyze data to monitor partnership health and mitigate risks.

Skills

Clear communication

Customer service

Data-driven problem resolution

Presentation skills

Autonomous teamwork

Flexibility

Reliability

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Job description

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Associate Talent Acquisition Partner-Services Organization at HMH

Job Title: Associate Customer Success Manager (Seasonal)

Location: Homebased

Day in the Life:

The Associate Success Manager works closely with the Sales and Partner Accounts teams to ensure successful onboarding, product activation, and implementation of HMH and NWEA customers in schools and districts across the U.S. and internationally. They proactively monitor onboarding milestones and connect users with necessary services and support, maximizing value received from HMH and NWEA.

High Level Summary and Job Preview:

• Connect customers/partners to support and services during onboarding and implementation.
• Analyze data to monitor partnership health and mitigate risks.
• Provide product overviews and best practices for maximizing product value.
• Ensure successful onboarding and configuration of new products, including system setup and user engagement.
• Own customer/partner issues, driving solutions as an advocate.
• Manage caseload using case management best practices, utilizing human and digital engagement.
• Document work using tools like Salesforce and Gainsight.
• Perform additional duties as assigned to support team and partner success.

Minimum Requirements to Succeed:

• Clear communication with external partners and internal teams.
• Strong customer service and listening skills.
• Data-driven problem resolution.
• Presentation and product demonstration skills, with current platform knowledge.
• Ability to work autonomously with a team mindset.
• Proficiency with operating systems, devices, and understanding of networks, especially in K-12 education.
• Flexibility and adaptability to shifting priorities.
• Reliability and sound decision-making skills.
• Ability to meet physical and intellectual role requirements, with or without accommodations.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Experience in customer success, project, or account management.
• Salesforce and Gainsight experience.
• Knowledge of HMH/NWEA products and services.
• Experience in K-12 education.

Core Competencies:

• Effective Communication: Convey clear understanding tailored to audiences.
• Collaboration: Build partnerships and work collaboratively.
• Customer Focus: Develop strong relationships and solutions.
• Trustworthiness: Demonstrate honesty, integrity, and authenticity.

Physical Requirements:

• Participate in online meetings and conference calls.
• Sit or stand for extended periods.

Seniority Level

• Associate

Employment Type

• Temporary

Job Function

• Customer Service, Education, and Others

Industries

• Education Administration Programs

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