Front of House Manager - Elevate Mountain Resort Dining

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted tickets for Montana resorts

Wellness Day and PTO

Job summary

Big Sky Resort is seeking an experienced Front of House Manager to lead daily FOH operations and elevate guest experiences in our premier mountain resort restaurant. You will mentor the FOH team, ensure flawless service steps, and respond to guest feedback with calm professionalism.

The role demands strong leadership, exceptional communication, and a hands-on approach to staffing, scheduling, and training aligned with our resort standards.

Qualifications

• 2+ years of food & beverage experience with a focus on leadership/supervisory roles.
• Deep passion for hospitality and team development.
• Detail-driven with high personal standards and service integrity.
• Familiarity with POS systems and front-of-house procedures.
• Strong sense of urgency, accountability, and initiative.
• Effective communicator and motivator with the ability to inspire performance.
• Confident multitasker who remains cool under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Availability for varied shifts including early mornings, evenings, weekends, and holidays.
• Ability to lift, push or pull at least 35 pounds.
• Must be able to work on your feet for at least 8 hours.
• Must be able to climb stairs multiple times per shift.
• Must be able to carry a full tray with either hand.

Responsibilities

• Lead by example — assisting, mentoring, and guiding your FOH team through daily operations.
• Oversee the execution of service steps to ensure exceptional guest experiences.
• Engage directly with guests, addressing feedback and ensuring satisfaction.
• Manage staffing, scheduling, and pre-shift briefings in line with resort brand standards.
• Be ready to step into any role — expo, host, server support, especially during peak hours.
• Conduct effective line-ups and foster clear, consistent communication across the team.
• Maintain a clean, organized, and welcoming dining environment by holding the team accountable to cleanliness and presentation standards.
• Participate in management meetings and lead regular service trainings using resort-provided tools.
• Embrace a coaching mindset — providing and receiving feedback regularly to grow a strong, aligned team.
• Uphold the Boyne Standards and Boyne Basics to deliver elevated hospitality.

Skills

Leadership

Team development

Guest service

Communication

Multitasking

FOH procedures

Urgency & accountability

Motivation & coaching

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Big Sky Resort is seeking an experienced Front of House Manager to lead daily FOH operations and elevate guest experiences in our premier mountain resort restaurant. You will mentor the FOH team, ensure flawless service steps, and respond to guest feedback with calm professionalism.

The role demands strong leadership, exceptional communication, and a hands-on approach to staffing, scheduling, and training aligned with our resort standards.