Front Desk Manager – The Gonzo Inn

The Gonzo Inn; Moab (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Employee room discounts

Dining discounts

Paid time off

Holiday pay

Career growth

Great work environment

Job summary

The Gonzo Inn in Moab, Utah is seeking a passionate Front Desk Manager to lead our front‑of‑house team and ensure guest satisfaction in our desert‑chic boutique hotel. You will manage pricing, occupancy, and staff training on Room Master PMS while coordinating with OTAs and resolving guest issues.

Strong hospitality background with 2–3 years of supervisory experience and a revenue‑minded approach will help you thrive in a dynamic, guest‑focused environment in downtown Moab.

Qualifications

• 2–3 years of Front Desk supervisory or managerial experience in hospitality.
• Strong knowledge of property management systems (Room Master preferred).
• Proven track record in revenue management, guest service excellence, and team leadership.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work varied shifts, including weekends and holidays.
• Passion for hospitality and Moab’s adventure culture.

Responsibilities

• Lead, motivate, and develop the Front Desk team while overseeing daily operations
• Manage dynamic pricing, BAR rates, specials, and occupancy to maximize revenue
• Master and train staff on Room Master PMS, including new features and reporting tools
• Oversee integration with major OTAs (Booking.com, Expedia, etc.) and ensure data accuracy
• Deliver exceptional guest experiences by resolving issues promptly and professionally
• Monitor online reviews and surveys, responding personally or escalating when needed
• Prepare and analyze sales, marketing, and occupancy reports for leadership
• Create weekly schedules, manage time-off requests, and maintain 24/7 on-call support
• Maintain the highest standards for the front desk, lobby, and gift shop areas

Skills

Front Desk leadership

Revenue management

Guest service excellence

Team leadership

Communication skills

Problem-solving

Flexible shifts

Tools

Room Master PMS

Job description

Front Desk ManagerThe Gonzo Inn – Moab, UtahThe Gonzo Inn, Moab’s premier desert-chic boutique hotel, is seeking a passionate and experienced Front Desk Manager to lead our front-of-house operations. Located in the heart of downtown Moab, just steps from iconic red rock adventures, we offer more than a job — we offer a lifestyle surrounded by breathtaking landscapes and a dynamic, guest-focused team.

Key Responsibilities

• Lead, motivate, and develop the Front Desk team while overseeing daily operations
• Manage dynamic pricing, BAR rates, specials, and occupancy to maximize revenue
• Master and train staff on Room Master PMS, including new features and reporting tools
• Oversee integration with major OTAs (Booking.com, Expedia, etc.) and ensure data accuracy
• Deliver exceptional guest experiences by resolving issues promptly and professionally
• Monitor online reviews and surveys, responding personally or escalating when needed
• Prepare and analyze sales, marketing, and occupancy reports for leadership
• Create weekly schedules, manage time-off requests, and maintain 24/7 on-call support
• Maintain the highest standards for the front desk, lobby, and gift shop areas

What We Offer

• Competitive Salary: $55,000 – $65,000 annually (depending on experience), plus performance bonuses
• Comprehensive benefits package including health, dental, and vision insurance
• Generous employee room discounts and dining discounts at partner venues
• Paid time off and holiday pay
• Career growth opportunities within our locally owned boutique collection
• Amazing work environment in one of America’s most spectacular outdoor destinations

Qualifications

• Minimum 2–3 years of Front Desk supervisory or managerial experience in hospitality
• Strong knowledge of property management systems (Room Master preferred)
• Proven track record in revenue management, guest service excellence, and team leadership
• Excellent communication, problem-solving, and organizational skills
• Flexibility to work varied shifts, including weekends and holidays
• Passion for hospitality and Moab’s unique adventure culture

Our Hiring Process

• Application review
• Initial phone or video screening
• In-person or detailed video interview with General Manager
• Final interview and property tour
• Offer extended to the selected candidate

Applicant Privacy

• We respect your privacy. All applications and personal information are handled confidentially and used solely for recruitment purposes. We do not sell or share your data with third parties outside of the hiring process. Your information will be securely stored and deleted in accordance with applicable privacy laws after the recruitment period.

The Gonzo Inn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.