Front Desk Manager: Lead Guest Experience & Revenue

Aimbridge Hospitality; Arcadia (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental/ Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

EAP – Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager to lead the guest experience and run an efficient front office at Le Méridien Pasadena Arcadia in Arcadia, CA. You will supervise the front desk, optimize check-ins, and drive hospitality excellence to ensure memorable stays.

The role requires strong leadership, a background in hotel operations, and a focus on revenue and teamwork. Joining offers comprehensive benefits and a pathway to reliable, growth-oriented opportunities.

Qualifications

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest service

Leadership

Problem-solving

Communication

Education

Associate degree

Bachelor's degree

Tools

Windows OS

MS Excel

MS Word

Job description

Aimbridge Hospitality is seeking a Front Desk Manager to lead the guest experience and run an efficient front office at Le Méridien Pasadena Arcadia in Arcadia, CA. You will supervise the front desk, optimize check-ins, and drive hospitality excellence to ensure memorable stays.

The role requires strong leadership, a background in hotel operations, and a focus on revenue and teamwork. Joining offers comprehensive benefits and a pathway to reliable, growth-oriented opportunities.