Front Office Manager: Lead Guest Experience & Revenue

Los Angeles Marriott Burbank Airport; Burbank (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Meals provided

Hotel discounts

Employee events

Job summary

Los Angeles Marriott Burbank Airport in Burbank, CA seeks a dynamic and experienced Front Office Manager to lead a 488-room property with 50,000 sq ft of event space. The role focuses on guest satisfaction, staff supervision, and revenue-driving front desk operations.

Competitive compensation and extensive hotel employee benefits accompany the position. The ideal candidate will have 2–5 years in front office leadership, strong knowledge of registration and reservations systems, and exceptional

Qualifications

• Experience managing front office operations in a hotel.
• Ability to supervise staff, train, schedule, and monitor performance.
• Strong communication skills with guests and employees.
• Knowledge of front office systems and revenue management.

Responsibilities

• Manage and motivate front office personnel, including staffing, training, discipline, scheduling, and performance monitoring.
• Check and control room reservations, front office systems, and supplies inventory; forecast and budget; prepare financial reports.
• Communicate with guests and employees in writing and verbally; organize and attend meetings for information dissemination.
• Implement and monitor corporate/brand marketing programs.
• Perform room inspections and assist in check-in/check-out activities.
• Handle special guest requests and participate in Manager on Duty program.

Skills

Staff supervision

Training

Budgeting

Front office operations

Guest service

Communication

Leadership

Computer systems

Education

College education preferred

Job description

Los Angeles Marriott Burbank Airport in Burbank, CA seeks a dynamic and experienced Front Office Manager to lead a 488-room property with 50,000 sq ft of event space. The role focuses on guest satisfaction, staff supervision, and revenue-driving front desk operations.

Competitive compensation and extensive hotel employee benefits accompany the position. The ideal candidate will have 2–5 years in front office leadership, strong knowledge of registration and reservations systems, and exceptional