Front Desk & Rooms Operations Manager

Sheraton Hotels & Resorts; Dallas (TX); On-site; USD 73,842,000 - 81,292,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Sheraton Dallas is seeking an Entry level management professional to support day-to-day Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services at the 400 Olive St property in Dallas, Texas. This full-time role focuses on guest arrival/departure procedures and maintaining cleanliness standards to ensure guest and staff satisfaction.

The position involves opening/closing front desk shifts, supervising shifts, reviewing operation reports, and

Qualifications

• High school diploma or GED; 3 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Opens and closes Front Desk shifts and ensures completion of shift checklists and other duties.
• Runs and reviews room operations reports and understands functions of all rooms operations departments.
• Schedules employees to meet business demands and tracks time and attendance.
• Monitors guest satisfaction and assists in maintaining property cleanliness standards.
• Supports in budgeting and controlling departmental expenses to achieve goals.
• Interacts with guests to obtain feedback and resolve issues.

Skills

Guest services

Front desk

Housekeeping

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Sheraton Dallas is seeking an Entry level management professional to support day-to-day Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services at the 400 Olive St property in Dallas, Texas. This full-time role focuses on guest arrival/departure procedures and maintaining cleanliness standards to ensure guest and staff satisfaction.

The position involves opening/closing front desk shifts, supervising shifts, reviewing operation reports, and