Front Desk Manager — Guest Experience & Team Leader

Dublin-Springhill-Suites; Dublin (OH); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Dublin-Springhill-Suites in Dublin, OH is seeking an experienced Front Office Manager to lead reservations, registration, bell services and guest accounting, delivering outstanding service and revenue optimization. You will supervise staff, train team members, manage scheduling, and ensure adherence to brand standards and safety policies in a dynamic hotel environment.

Ideal candidates bring 1–3 years of management experience, strong communication skills, bilingual English/Spanish a plus, and

Formación

• 1–3 years of front office management experience in hospitality.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.
• Ability to communicate effectively with guests, management and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions relevant to clientele.

Responsabilidades

• Maintains a high quality of services offered to guests through management of reservations, registration, bell services, telephone services and guest accounting to maximize room revenue and uphold standards.
• Direct, implement and maintain a strong service and management philosophy guiding staff.
• Oversee scheduling and labor forecasts; adjust schedules to meet business needs.
• Ensure end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum guest service.

Conocimientos

Front office management

Communication skills

Reading & interpreting documents

Bilingual English/Spanish

Local knowledge of activities

Educación

High school diploma or equivalent (some college preferred)

Descripción del empleo

Dublin-Springhill-Suites in Dublin, OH is seeking an experienced Front Office Manager to lead reservations, registration, bell services and guest accounting, delivering outstanding service and revenue optimization. You will supervise staff, train team members, manage scheduling, and ensure adherence to brand standards and safety policies in a dynamic hotel environment.

Ideal candidates bring 1–3 years of management experience, strong communication skills, bilingual English/Spanish a plus, and