Front Desk Manager | Dublin Springhill Suites

Dublin-Springhill-Suites; Dublin (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Dublin-Springhill-Suites in Dublin, OH is seeking an experienced Front Office Manager to lead reservations, registration, bell services and guest accounting, delivering outstanding service and revenue optimization. You will supervise staff, train team members, manage scheduling, and ensure adherence to brand standards and safety policies in a dynamic hotel environment.

Ideal candidates bring 1–3 years of management experience, strong communication skills, bilingual English/Spanish a plus, and

Qualifications

• 1–3 years of front office management experience in hospitality.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.
• Ability to communicate effectively with guests, management and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions relevant to clientele.

Responsibilities

• Maintains a high quality of services offered to guests through management of reservations, registration, bell services, telephone services and guest accounting to maximize room revenue and uphold standards.
• Direct, implement and maintain a strong service and management philosophy guiding staff.
• Oversee scheduling and labor forecasts; adjust schedules to meet business needs.
• Ensure end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum guest service.

Skills

Front office management

Communication skills

Reading & interpreting documents

Bilingual English/Spanish

Local knowledge of activities

Education

High school diploma or equivalent (some college preferred)

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.