Front Desk Manager - Guest Experience & Operations Lead

Aimbridge Hospitality; Dana Point (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality invites applications for a Front Desk Manager OEM at the Dana Point property transitioning to Ocean Cliffs. Lead front desk operations, ensure warm welcomes, smooth check-ins, and proactive issue resolution to boost guest satisfaction and revenue.

The role emphasizes team leadership, operational excellence, and ability to manage high-demand situations while maintaining a polished guest experience. Overtime eligible for OEM managers.

Qualifications

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver’s license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you’re chatting with guests or coordinating with your team.

Skills

Guest service

Team leadership

Problem solving

Revenue management

Education

2-year college degree + 3+ years experience

Bachelor degree + 1 year experience

Job description

Aimbridge Hospitality invites applications for a Front Desk Manager OEM at the Dana Point property transitioning to Ocean Cliffs. Lead front desk operations, ensure warm welcomes, smooth check-ins, and proactive issue resolution to boost guest satisfaction and revenue.

The role emphasizes team leadership, operational excellence, and ability to manage high-demand situations while maintaining a polished guest experience. Overtime eligible for OEM managers.