Front Desk Manager: Guest Experience & Operations

Janus Hotels & Resorts; Independence Township (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Holiday Inn Independence in Independence, OH, seeks an experienced Front Desk Manager to lead Reservations, Registration, Concierge, Bell, Telephone, and Guest Accounting functions. You will guide front office operations, ensure service quality, and drive revenue through effective staff leadership and guest-focused initiatives.

The role emphasizes budgeting involvement, training programs, and maintaining franchise standards to deliver exceptional guest experiences.

Qualifications

• Previous hotel front desk management experience.
• IHG Opera experience preferred.
• Strong time management and organizational skills.
• Ability to train and develop staff.
• Familiarity with franchise front desk standards.

Responsibilities

• Maintains standards of guest services quality as established by systems operation and management.
• Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department.
• Contributes to the profitability and perception of guest satisfaction of other hotel departments.
• Develops short-term and long-term financial operational plans for the Guest Services Department which relate to the overall objectives of the hotel.
• Participates in the preparation of the annual hotel budget.
• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee.
• Establishes and maintains an appropriate level of community involvement.

Skills

Front desk management

Guest services

Budgeting

Staff training

Public relations

Hotel operations

Education

Associate's degree in Hotel/Restaurant management

Tools

IHG Opera

Job description

Holiday Inn Independence in Independence, OH, seeks an experienced Front Desk Manager to lead Reservations, Registration, Concierge, Bell, Telephone, and Guest Accounting functions. You will guide front office operations, ensure service quality, and drive revenue through effective staff leadership and guest-focused initiatives.

The role emphasizes budgeting involvement, training programs, and maintaining franchise standards to deliver exceptional guest experiences.