Guest Experience Pro — Front Desk Agent

InnVentures IVI LP; Independence Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Employee enrichment benefits

Daily pay

Job summary

InnVentures IVI LP is hiring a Front Desk Agent at the Residence Inn Cleveland Independence in Ohio. You will be the first impression for guests, handling check-in/check-out and a variety of requests to ensure memorable stays.

Responsibilities include answering questions, giving local directions, and maintaining professional phone etiquette while managing cash and reservations. Evening, weekend, and holiday availability is required.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must stand for the entire shift and be able to lift at least 25 pounds.
• Available to work evenings, weekends and holidays.

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Verbal communication

Written communication

Technology basics

Cash handling

Job description

InnVentures IVI LP is hiring a Front Desk Agent at the Residence Inn Cleveland Independence in Ohio. You will be the first impression for guests, handling check-in/check-out and a variety of requests to ensure memorable stays.

Responsibilities include answering questions, giving local directions, and maintaining professional phone etiquette while managing cash and reservations. Evening, weekend, and holiday availability is required.