Hotel Front Desk Manager

Janus Hotels & Resorts; Independence Township (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Holiday Inn Independence in Independence, OH, seeks an experienced Front Desk Manager to lead Reservations, Registration, Concierge, Bell, Telephone, and Guest Accounting functions. You will guide front office operations, ensure service quality, and drive revenue through effective staff leadership and guest-focused initiatives.

The role emphasizes budgeting involvement, training programs, and maintaining franchise standards to deliver exceptional guest experiences.

Qualifications

• Previous hotel front desk management experience.
• IHG Opera experience preferred.
• Strong time management and organizational skills.
• Ability to train and develop staff.
• Familiarity with franchise front desk standards.

Responsibilities

• Maintains standards of guest services quality as established by systems operation and management.
• Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department.
• Contributes to the profitability and perception of guest satisfaction of other hotel departments.
• Develops short-term and long-term financial operational plans for the Guest Services Department which relate to the overall objectives of the hotel.
• Participates in the preparation of the annual hotel budget.
• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee.
• Establishes and maintains an appropriate level of community involvement.

Skills

Front desk management

Guest services

Budgeting

Staff training

Public relations

Hotel operations

Education

Associate's degree in Hotel/Restaurant management

Tools

IHG Opera

Job description

Job Summary

We are seeking an experience Front Desk Manager for the Holiday Inn Independence.

JOB SUMMARY: Maintains a high quality of service to guests through management of the functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, and Guest Accounting.

Essential Functions

• Maintains standards of guest services quality as established by systems operation and management


• Achieves budgeted revenues and expenses and maximizes profitability related to the Guest Services Department


• Contributes to the profitability and perception of guest satisfaction of other hotel departments


• Develops short-term and long-term financial operational plans for the Guest Services Department which relate to the overall objectives of the hotel


• Participates in the preparation of the annual hotel budget


• prepares weekly forecast for department managers


• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image


• Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations


• Manages the Reservation function to maintain the highest possible room occupancy and average daily room rate through suggestive selling


• Participates in the guest registration area each day during peak activity


• Maintains procedures for credit control and handling of financial transactions


• Maintains procedures for security of monies, guest security and emergency procedures


• Reviews departmental-related guest complaints and ensures corrective action is taken


• Ensures prompt payment of travel agent commissions on a daily/weekly basis


• Maintains departmental communications through the effective use of staff meetings, log books and bulletin boards


• Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee


• Establishes and maintains an appropriate level of community involvement


• Performs other related and unrelated tasks as assigned by management

Essential Skills

Requires familiarity with applicable franchise front desk standards and procedures. Previous IHG Opera experience required. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Telephone Services, Guest Accounting/Night Audit. Must possess management/supervisory knowledge, skills, and ability. Must possess excellent public relations skills and ability to handle/resolve guest complaints. Requires management/supervisory skills as well as skill handling guest relations.

Educational/Vocational Preparation

Associate's degree in Hotel/Restaurant management or business preferred; however, ability gained through 2+ years previous front office experience/on-the-job training may substitute for degree. Previous management experience is required.

Benefits available after 90-days.

Requirements

• Previous hotel front desk management experience


• Must have excellent time management and organizational skills


• IHG Opera experience required

Holiday Inn Independence

6001 Rockside Road

Independence, OH 44131