Front Desk Guest Experience Lead

Comfort Inn of Utica; Utica (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance (Blue Cross)

Dental insurance (Delta Dental)

401K retirement savings

Paid time off

Hotel travel discounts

Employee incentive programs

Job summary

A local hotel in Utica, MI, is seeking a friendly and service-oriented Guest Services/Hotel Front Desk Agent to join their winning team. This role involves checking in guests, handling transactions, and ensuring guest satisfaction through excellent problem-solving and communication skills. Candidates should possess a high school diploma and be available to work flexible hours. Benefits include medical coverage, 401K, vacation, and hotel travel discounts. This is a great opportunity for those with a passion for hospitality.

Qualifications

• Must speak, read, write and understand English.
• Requires good verbal and written communication skills.
• Flexible schedule availability is required.
• Previous cash-handling experience is preferred.
• Ability to stand and walk for extended periods.

Responsibilities

• Check-in guests and ensure payment methods are correctly processed.
• Communicate special needs and requests to all departments.
• Maintain and promote hotel amenities and special programs.
• Handle transactions and manage house bank per hotel policies.
• Solicit guest feedback and assist with reservations via phone.

Skills

Customer service orientation

Communication skills

Mathematical proficiency

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A local hotel in Utica, MI, is seeking a friendly and service-oriented Guest Services/Hotel Front Desk Agent to join their winning team. This role involves checking in guests, handling transactions, and ensuring guest satisfaction through excellent problem-solving and communication skills. Candidates should possess a high school diploma and be available to work flexible hours. Benefits include medical coverage, 401K, vacation, and hotel travel discounts. This is a great opportunity for those with a passion for hospitality.