Front Desk Manager - Guest Experience Leader

Hyatt Place St. Paul; Saint Paul (MN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Dental insurance

Training & development

Vision insurance

Job summary

NexGen Management | Hyatt Place St. Paul/Downtown in Saint Paul, Minnesota, seeks a Front Desk Manager to lead the front office team and ensure seamless guest services. The role reports to the AGM and requires full-time, salaried exempt employment with 45 hours per week.

The manager will oversee front desk operations, staffing, and training, while maintaining Hyatt brand standards and collaborating with housekeeping and other departments to deliver outstanding guest experiences.

Qualifications

• Experience leading front desk teams in a hotel setting.
• Ability to manage staffing and shift coverage across multiple shifts.
• Strong customer service focus and guest relations skills.

Responsibilities

• Oversee daily front desk operations, including check-in/check-out and reservations.
• Lead, coach, and develop front desk staff and night auditors.
• Own staffing, scheduling, and shift coverage to ensure coverage.
• Maintain compliance with Hyatt standards and hotel procedures.
• Provide on-property leadership during high-volume periods.

Skills

Leadership

Staffing management

Front desk operations

Scheduling

Customer service

Job description

NexGen Management | Hyatt Place St. Paul/Downtown in Saint Paul, Minnesota, seeks a Front Desk Manager to lead the front office team and ensure seamless guest services. The role reports to the AGM and requires full-time, salaried exempt employment with 45 hours per week.

The manager will oversee front desk operations, staffing, and training, while maintaining Hyatt brand standards and collaborating with housekeeping and other departments to deliver outstanding guest experiences.