Front Desk Manager — Evening/Night Lead

Nexgen Management; Fort Snelling Unorganized Territory (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

Hyatt Place St. Paul/Downtown in Saint Paul, MN seeks a motivated Front Desk Manager to lead the Front Office and develop the front desk team.

This full-time, salaried exempt role requires 45 hours per week with a 3:00 PM–12:00 AM schedule and flexibility. You will ensure guest satisfaction, manage staffing, and uphold Hyatt standards while reporting to the AGM.

Join NexGen Management and help drive operational excellence in a historic downtown property.

Qualifications

• Previous hotel front desk or hospitality guest service experience.
• Strong leadership and communication abilities.
• Ability to manage multiple priorities and resolve guest issues.

Responsibilities

• Oversee daily front desk operations including check-in/out and guest services.
• Maintain compliance with Hyatt brand standards and company policies.
• Lead staffing, scheduling, and shift coverage for front desk.

Skills

Front desk experience

Leadership

Communication

Organizational skills

Problem solving

Night audit proficiency

Tools

PMS software

Job description

Hyatt Place St. Paul/Downtown in Saint Paul, MN seeks a motivated Front Desk Manager to lead the Front Office and develop the front desk team.

This full-time, salaried exempt role requires 45 hours per week with a 3:00 PM–12:00 AM schedule and flexibility. You will ensure guest satisfaction, manage staffing, and uphold Hyatt standards while reporting to the AGM.

Join NexGen Management and help drive operational excellence in a historic downtown property.