Front Desk Manager: Guest Experience Leader

Aimbridge Hospitality; Burlington (VT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager for Hotel Champlain Burlington, Curio Collection by Hilton in Burlington, Vermont.

Lead the front desk team, ensure smooth check-ins, maximize occupancy and revenue through smart rate strategies, and deliver warm guest experiences. The position offers full-time hours, competitive compensation of $70,000 to $75,000 per year, and a benefits package.

Qualifications

• 2 year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest experience

Front desk leadership

Problem solving

Revenue optimization

Education

2-year college degree

4-year college degree

5+ years supervisory experience

Tools

Windows

Spreadsheets

Word processing

Job description

Aimbridge Hospitality is seeking a Front Desk Manager for Hotel Champlain Burlington, Curio Collection by Hilton in Burlington, Vermont.

Lead the front desk team, ensure smooth check-ins, maximize occupancy and revenue through smart rate strategies, and deliver warm guest experiences. The position offers full-time hours, competitive compensation of $70,000 to $75,000 per year, and a benefits package.