Front Desk Representative

CRA MSO LLC; El Centro (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vacation accrual

401k

Holiday pay

Job summary

CRA MSO LLC is seeking a friendly Front Desk Clerk for our ophthalmology clinics in California. The role involves greeting patients, scheduling appointments, and handling front-office tasks with a focus on excellent service.

Bilingual Spanish and English is required, with 1–2 years of medical office experience preferred. The position is Full-time, offering a comprehensive benefits package including health insurance, life insurance, vacation accrual, 401k, and holiday pay.

Qualifications

• High school diploma required.
• Bilingual Spanish and English required.
• 1-2 years’ experience as a Receptionist/Front Office Clerk, medical office experience highly desired.
• Hands-on experience with office equipment (e.g. Computers, phones, printers, etc.).
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent organizational, multi-tasking, and time-management skills.
• Customer service attitude.

Responsibilities

• Greet and register patients upon arrival.
• Answer phones, schedule and follow up on appointments.
• Check-in patients and verify demographic and insurance information.
• Collect patient out-of-pocket responsibilities (deductibles, copays, etc.).
• Maintain tidy reception area and provide clerical support as needed.

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Time management

Office equipment

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Come Join Our Team! We are a fun fast paced Ophthalmology practice looking for a service oriented Front Desk Clerk! This person must be able to speak Spanish and English both !

We are a premier and comprehensive eyecare and surgery center with offices located in Chula Vista, National City, El Cajon, El Centro, Escondido and Temecula. Our Clinics are beautifully positioned with all new and modern equipment. Our group of Physicians are highly educated and skilled in Ophthalmology - we are blessed to be able to offer such high-quality ophthalmology services to patients in need.

We have an immediate need for a dynamic Front Office Clerk to join our team. In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service.

Summary:

The Front Office Clerk is responsible for greeting and registering patients as well as administrative tasks, including but not limited to filing, answering phones, organizing documents, scheduling and following up on appointments in a professional and timely manner. Must be service oriented, and comfortable with multi-tasking. Will contribute to the team as necessary to ensure an exceptional patient experience.

Responsibilities:

• Welcome people as they enter the clinic.
• Communicate anticipated wait times and/or delays.
• Provide basic and accurate information in-person, via phone or by email.
• Check-in patients (including verification of demographic and insurance information).
• Complete patient registration from walk-in patients.
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.).
• Schedule next appointment for patients at check out.
• Assist as needed in obtaining missing/ additional information from patients.
• Receive, sort, and distribute deliveries.
• Answer incoming calls and perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Ensure reception area is tidy and presentable.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful.
• Keep the patient at the center of everything that you do.

Requirements:

• High school diploma
• Bilingual Spanish and English required
• 1-2 years’ experience as a Receptionist/Front Office Clerk, medical office experience highly desired.
• Hands-on experience with office equipment (e.g. Computers, phones, printers, etc.).
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills. Ability to communicate courteously and effectively with the public and medical personnel.
• Excellent organizational, multi-tasking, and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

This is a Full-time position, and we are looking to hire immediately. Full-time team members enjoy a benefits package to include 100% employer paid health insurance for employee, life insurance. vacation accrual, 401k, holiday pay and more!