Front Desk Manager (Entry-Level Leadership)

Gaylord Hotels; Oxon Hill (MD); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Gaylord Hotels at National Harbor, MD seeks an entry level management position responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Qualifications

• High school diploma or GED is required.
• 2-year degree in Hotel/Restaurant Management or related field is acceptable.
• 2 years experience in guest services, front desk, or related area.

Responsibilities

• Lead and assist with daily shift requirements for front desk and guest services.
• Support Front Office operations and staff during shifts.
• Strive to improve guest satisfaction and achieve operating budgets.
• Assist in completing financial and administrative duties.

Skills

Front desk supervision

Guest services

Team leadership

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

Gaylord Hotels at National Harbor, MD seeks an entry level management position responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.