Assistant General Manager | Dublin AC Hotel

Shaner Group; Dublin (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Shaner Group in Dublin, OH is seeking an Assistant General Manager to support the General Manager in maintaining proper controls for hotel operations. You will help achieve profit goals, ensure brand standards, and lead a team focused on guest satisfaction and operational excellence.

The ideal candidate has management experience in hospitality, strong communication skills, and knowledge of budgeting and cost controls.

Qualifications

• Minimum 1 year of management experience in hospitality.
• Effective communication with guests, management and staff.
• High school diploma; degree in hospitality or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of hotel departments.
• Ability to read and interpret safety and operating documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Knowledge of the property management system.

Responsibilities

• Assist in achieving hotel financial goals and budget targets.
• Maintain guest satisfaction and service standards.
• Oversee staff performance and training to ensure productivity and quality.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees and handle complaints.
• Assist in developing long- and short-range financial objectives.
• Establish and train standards for cleaning and safety across departments.

Skills

Management experience

Guest communication

Budgeting

Spanish bilingual

Property management system

Education

High school diploma

Hospitality or business degree preferred

Tools

PMS software

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Assist in developing long- and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

• Minimum of one year of management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.