Front Desk Manager

Comfort Inn of Utica; Utica (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Blue Cross Medical & Prescription Coverage

Delta Dental

401K Retirement Savings

Travel Discounts

Employee-based monetary incentive programs

Job summary

A mid-sized hotel chain in Utica is seeking a Front Desk Manager to lead the front office team. The successful candidate will be responsible for overseeing guest services, ensuring smooth check-in and check-out processes, and leading the front desk operations. A strong focus on customer service and effective communication is essential. Candidates should have at least 2 to 3 years of experience in the hospitality industry and be flexible to work various shifts. Benefits include medical coverage, a 401K plan, and employee incentives.

Qualifications

• 2 to 3 years of experience in a hotel or customer service environment.
• Ability to lift 15 pounds or less and stand for long periods.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Answer inquiries and check guests in/out in a professional manner.
• Oversee VIP and special guest requests.
• Monitor guest feedback and ensure high service standards.
• Assist in training of new hires and maintain good communication.

Skills

Customer service

Communication skills

Teamwork

Time management

Education

High School Diploma or G.E.D.

Tools

Front Desk property management system

Job description

Overview

We are looking to hire a dynamic individual that is an outgoing people person! This person will lead the front office team as the Front Desk Manager.

Job Overview:

Front Desk Manager is responsible for the following:

Responsibilities

• Answer inquiries and check-in/out guests in a timely and professional manner.
• Oversee VIP and special guest requests.
• Follow and enforce hotel credit policies.
• Monitor guest feedback and GIS scores.
• Ensure the maximization of room revenue.
• Generate and update required reports, files, and checklists.
• Help maintain productivity levels at or above budgeted standards.
• Run room status reports and relay necessary information to affected departments.
• Assist in training and cross-training of new hires and current employees.
• Establish and maintain good communications and teamwork with fellow employees.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Operate relevant aspects of the Front Desk property management system.
• Maintain inventory of front office supplies and purchase of supplies when necessary.
• Be knowledgeable of rates, packages, and promotions.
• Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.

Mandatory Requirements

• At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
• A High School Diploma or G.E.D.
• Flexibility to work nights, weekends, and holidays.
• Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
• Reliable Transportation.
• An engaging personality with a sincere smile! Guest Service is our #1 Priority.

Preferred Experience/Knowledge

• Previous supervisory responsibility.

Benefits

• Blue Cross Medical & Prescription Coverage.
• Delta Dental.
• 401K Retirement Savings.
• Travel Discounts.
• Employee-based monetary incentive programs.