Front Desk/Manager

Velocity Staffing; Richmond (VA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Health insurance

Paid time off

Job summary

Velocity Staffing is seeking a Front Desk Coordinator for a Richmond-area dental practice. You will greet patients, verify information, schedule appointments, handle insurance verification, and support financial coordination in a welcoming, HIPAA‑compliant environment.

Ideal candidates have 1–2 years front desk experience, proficiency with Dentrix/Eaglesoft/OpenDental, strong communication, bilingual English/Spanish a plus, and a calm, organized approach.

Qualifications

• Front desk experience in a dental or medical setting.
• Ability to verify insurance and manage patient records.
• Proficient with common dental software and HIPAA rules.

Responsibilities

• Patient Check-In/Out — Greet patients, verify information, update records, and manage end-of-visit procedures.
• Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
• Insurance Verification — Confirm eligibility, benefits, frequencies, and pre-authorizations.
• Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
• Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
• Record Management — Maintain accurate patient records and ensure HIPAA compliance.
• Office Support — Assist with daily administrative tasks, reports, and office organization.

Skills

Customer service

Dental software knowledge

Insurance understanding

Communication skills

Multitasking

HIPAA knowledge

Basic accounting

Tools

Dentrix

Eaglesoft

OpenDental

Job description

Benefits:

• 401(k) matching


• Company parties


• Competitive salary


• Free food & snacks


• Health insurance


• Paid time off

Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.

Key Responsibilities

• Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.


• Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.


• Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.


• Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.


• Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.


• Record Management — Maintain accurate patient records and ensure HIPAA compliance.


• Office Support — Assist with daily administrative tasks, reports, and office organization.

Required Skills & Qualifications

• Customer Service Skills — Friendly, professional, patient‑focused.


• Dental Software Knowledge — Experience with Dentrix, Eaglesoft, OpenDental, or similar.


• Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.


• Communication Skills — Clear verbal and written communication.


• Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.


• HIPAA Knowledge — Protect patient privacy and follow compliance rules.


• Basic Accounting — Payment posting, balancing, and financial accuracy.

Preferred Experience

• 1–2 years in a dental office or medical front desk


• Familiarity with treatment planning, insurance breakdowns, and claim follow‑up


• Bilingual skills -Fluent in English and Spanish

Personal Qualities

• Warm, welcoming, and patient‑focused


• Detail‑oriented and organized


• Calm under pressure


• Team‑oriented


• Problem‑solver with a positive attitude