Front Desk Manager

LCTCS; Monroe (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Retirement

Medical insurance options

Supplemental insurances

Tax Saver Flexible Benefits Plan

Holidays

Vacation/Sick leave

Job summary

Louisiana Delta Community College in Monroe, LA is seeking a Front Desk Manager to oversee front desk operations for the Student Services suite. This role requires strong administrative skills, customer service excellence, and coordination with the Vice Chancellor of Student Services.

The position entails supervising student workers, maintaining confidential records, handling inquiries by phone, email, and in person, and supporting outreach and documentation for financial aid.

Qualifications

• Associate or 5+ years of related work experience preferred.
• Basic computer literacy with strong MS Excel/Word skills; ability to work independently and meet deadlines.

Responsibilities

• Provide executive support to the Vice Chancellor of Student Services and coordinate calendars/meetings.
• Serve as the primary front-desk contact for the Student Services suite via phone, email, and in person.
• Supervise and direct student workers handling front-desk reception and related admin tasks.
• Assist with Care Closet operations and student resource provisioning as part of retention efforts.
• Collect and organize financial aid documentation and communications per guidelines.
• Manage departmental email/phone correspondence and maintain confidential student records.
• Assist with general student inquiries, applications, and navigation of departmental resources.
• Uphold LDCC Standards of Practice with proactive communication and reliable follow-through.
• Maintain up-to-date knowledge of college policies and transfer articulation agreements.

Skills

Customer service

Administrative support

Front desk operations

Calendar management

Education

Associate's Degree in business or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Front Desk Manager Job no: 495824 Closes: Work Type: Staff Full-Time Locations: Monroe, LA Categories: Financial Aid, Administrative Support

College: Louisiana Delta Community College

Department: Enrollment Management

Sub department: Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities

• Executive & Administrative Support: Serve as administrative assistant to the Vice Chancellor of Student Services, providing executive support, calendar/meeting coordination, and handling high-level administrative tasks for the division.
• Front-Line Financial Aid & Suite Coverage: Act as the primary point of contact for financial aid inquiries-delivering high-quality customer service via phone, email, and in-person-while managing physical security and front-desk operational readiness for the Student Services suite.
• Student Worker Supervision: Oversee and direct student workers assisting with front-desk reception, phone operations, and general administrative workflows.
• Care Closet Coordination: Assist Retention and Engagement in support of Care Closet operations to provide essential food, clothing, and basic needs resources to students.
• Financial Aid Outreach & Documentation: Collect, organize, and maintain student financial aid documentation in compliance with institutional guidelines, and execute targeted email/text communications regarding financial aid status.
• Correspondence & Records Management: Direct and process departmental email and telephone correspondence for the Financial Aid Office while maintaining strictly confidential, secure student records and filing systems.
• Student Navigation & Guidance: Assist current and prospective students with general financial aid questions, application processes, and departmental resource navigation.
• Standards of Practice: Requires proactive communication, timely and accurate service to internal and external partners, accountability for follow-up and follow-through, and a continuous improvement mindset aligned with LDCC's Standards of Practice for excellence, collaboration, and service.
• Continuous Policy & Articulation Alignment: Maintain comprehensive, up-to-date knowledge of college policies, academic prerequisites, and transfer articulation agreements with regional secondary and post-secondary institutions.
• Operational Adaptability: Perform additional operational and administrative duties as assigned by the Director and Vice Chancellor.

Required Education

Associate's Degree in a business related field preferred, or a minimum of five years of work-related experience required. Must possess basic computer literacy skills, and basic skills in MOS Excel and Word. Ability to work independently with minimal supervision to meet established deadlines.

Benefits

• retirement
• multiple medical insurance options
• supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• holidays (14 per year, typically includes longer break at Christmas)
• generous annual (vacation) and sick leave benefits and Employee Assistance Program

Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment.

Louisiana Delta Community College is an equal opportunity/equal access employer.

Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.