Admin Front Desk Lead - Financial Aid & Student Services

Job Details; Louisiana; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement options

Paid holidays

Job summary

Louisiana Delta Community College in Monroe, LA, seeks an Administrative/Staff member to provide executive support to the Vice Chancellor of Student Services. The role handles complex scheduling, correspondence, and critical front-desk operations for Financial Aid.

You will supervise student workers, assist with Care Closet and outreach activities, and ensure confidential records are properly managed. Aata ldcc policies and articulation guidelines guide daily work.

Qualifications

• Associate's degree preferred; equivalent work experience may be considered.
• Minimum 5 years of related work experience for transfer-focused roles.
• Basic computer literacy with MS Office (Excel and Word) required.

Responsibilities

• Provide executive and administrative support to the Vice Chancellor of Student Services.
• Serve as front-desk contact for Financial Aid with multi-channel inquiries.
• Supervise student workers and coordinate front-desk operations.
• Support Care Closet operations and student resource initiatives.
• Collect, organize, and secure financial aid documentation per policy.
• Manage departmental correspondence and confidential student records.
• Assist students with aid questions and application steps.
• Uphold LDCC Standards of Practice and continuous improvement.
• Maintain up-to-date knowledge of college policies and articulation agreements.
• Perform additional duties as assigned by the Director or Vice Chancellor.

Skills

Interpersonal skills

Time management

Customer service

Education

Associate's Degree in business field

5+ years related experience

Tools

Excel

Word

Job description

Louisiana Delta Community College in Monroe, LA, seeks an Administrative/Staff member to provide executive support to the Vice Chancellor of Student Services. The role handles complex scheduling, correspondence, and critical front-desk operations for Financial Aid.

You will supervise student workers, assist with Care Closet and outreach activities, and ensure confidential records are properly managed. Aata ldcc policies and articulation guidelines guide daily work.