Student Services Front Desk Manager & Financial Aid Lead

LCTCS; Monroe (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Retirement

Medical insurance options

Supplemental insurances

Tax Saver Flexible Benefits Plan

Holidays

Vacation/Sick leave

Job summary

Louisiana Delta Community College in Monroe, LA is seeking a Front Desk Manager to oversee front desk operations for the Student Services suite. This role requires strong administrative skills, customer service excellence, and coordination with the Vice Chancellor of Student Services.

The position entails supervising student workers, maintaining confidential records, handling inquiries by phone, email, and in person, and supporting outreach and documentation for financial aid.

Qualifications

• Associate or 5+ years of related work experience preferred.
• Basic computer literacy with strong MS Excel/Word skills; ability to work independently and meet deadlines.

Responsibilities

• Provide executive support to the Vice Chancellor of Student Services and coordinate calendars/meetings.
• Serve as the primary front-desk contact for the Student Services suite via phone, email, and in person.
• Supervise and direct student workers handling front-desk reception and related admin tasks.
• Assist with Care Closet operations and student resource provisioning as part of retention efforts.
• Collect and organize financial aid documentation and communications per guidelines.
• Manage departmental email/phone correspondence and maintain confidential student records.
• Assist with general student inquiries, applications, and navigation of departmental resources.
• Uphold LDCC Standards of Practice with proactive communication and reliable follow-through.
• Maintain up-to-date knowledge of college policies and transfer articulation agreements.

Skills

Customer service

Administrative support

Front desk operations

Calendar management

Education

Associate's Degree in business or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Louisiana Delta Community College in Monroe, LA is seeking a Front Desk Manager to oversee front desk operations for the Student Services suite. This role requires strong administrative skills, customer service excellence, and coordination with the Vice Chancellor of Student Services.

The position entails supervising student workers, maintaining confidential records, handling inquiries by phone, email, and in person, and supporting outreach and documentation for financial aid.