Front Desk Manager

Experience Champaign Urbana; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Manager on Duty. This role is pivotal in ensuring exceptional guest experiences at a premier hotel, known for its AAA Four-Diamond standards. The ideal candidate will lead front desk operations, manage guest inquiries, and resolve issues with poise and professionalism. If you thrive in a dynamic environment and have a passion for customer service, this is the perfect opportunity to showcase your skills and make a significant impact on guest satisfaction.

Benefits

Health Benefits Package

401(k)

Paid Vacation

Bonus Structure

Qualifications

• 1+ years of supervisory experience in hotel front desk operations.
• Strong commitment to exceptional customer service and conflict resolution.

Responsibilities

• Manage daily front desk operations and oversee Guest Service Agents.
• Ensure guest satisfaction by addressing inquiries and resolving issues.

Skills

Customer Service

Conflict Resolution

Communication Skills

Organizational Skills

Technical Proficiency

Tools

Hospitality Operating Systems

Computer Applications

Job description

The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illinois Conference Center is seeking a Front Desk Manager on Duty with the following qualities and qualifications:

Responsibilities include (but are not limited to):

• Checking guests in and out
• Responding to community and university-related inquiries
• Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Crisis management in time of guest need
• Providing facility tours
• Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
• Direct, oversee, and manage daily front desk operations
• Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
• Guide and instruct Guest Service Agents to complete daily required tasks
• Ensure completed shift report, making note of issues and appropriate solutions
• Complete pass-on of all critical information to next manager to ensure no errors
• Act as the point of contact for guest issues during shift; resolve billing issues
• Other duties and tasks as assigned by General Manager.

Qualifications:

• High level of commitment to exceptional customer service.
• Minimum of 1 year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Excellent communication skills.
• Customer service experience.
• Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
• Ability to adapt to changing guest needs.
• Technical proficiency (computer applications) with an understanding of hospitality operating systems.
• Ability to multi-task, with strong organizational and time management skills.
• Mature, with good judgment, detail-oriented, friendly, and responsible.
• Must be willing to work weekends and holidays.

For full-time employees, health benefits package, 401(k), paid vacation, and bonus structure offered.

The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.