Dual Front Desk Manager

White Lodging Services, Inc.; Chicago (IL); On-site; USD 50,000 - 64,000; Full time

Job summary

A leading hospitality company in Chicago is seeking a Front Office Manager to oversee daily operations and lead a team. The ideal candidate will have supervisory experience and a passion for service, ensuring guests receive top-notch hospitality. This role offers a supportive environment for personal growth and development.

Benefits

Medical, Dental, and Vision insurance

Vacation/Paid Time Off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, and entertainment

Qualifications

• Prior leadership or supervisory experience in hospitality.
• Desire to develop and coach associates.

Responsibilities

• Manage daily shift operations of the Front Office department.
• Provide leadership and training to front desk agents.
• Ensure high-quality service to guests.

Skills

Leadership

Problem Solving

Coaching

Job description

Compensation

Starts at an annual salary range between $50,424.00 and $63,030.00.

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We believe that hospitality is about how you make people feel. You’ll help bring this virtue to life while working in an environment that encourages you to be your best self and grow.

Responsibilities

1. What You'll Do
   • Manage all daily shift operations of the Front Office department.
   • Provide leadership, training, and manage shift flow while coaching front desk agents and supervisors.
   • Create proactive hiring plans and assist in hourly interviews.
   • Ensure the highest quality of service to guests and lead by example as an ambassador of our establishment.
   • Perform hands-on duties as needed, including tasks related to financials, payroll, and scheduling.
2. What You'll Bring
   • Prior leadership or supervisory experience; experience with the specific brand hotel or upscale property is a bonus.
   • A passion for service with a positive, can-do attitude.
   • Desire to develop and coach associates, creating an environment for team success.
   • Ability to creatively problem-solve and execute strategies to deliver results.

Other Information

• Day 1 Medical, Dental, and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and entertainment experiences
• Multiple hotels in each market offer more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location

Code: 3800