Front Office Manager

General Hotels Corporation; Ben Davis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

On-Demand Pay

Employee Assistance Program

Job summary

General Hotels Corporation is seeking an experienced Front Office Manager to lead Front Desk operations at Crowne Plaza Indianapolis Airport. You will drive guest service excellence from check-in to check-out.

You’ll oversee daily desk operations, coach staff, manage guest concerns, and collaborate with Housekeeping, Sales, and other departments to uphold brand standards and operational excellence, with a focus on team development and guest satisfaction.

Qualifications

• Experience in hotel front desk supervisory roles.
• Strong leadership and communication skills.
• Experience with hotel PMS systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee all Front Desk and guest service operations.
• Lead, coach, and support Front Desk staff.
• Ensure guests receive exceptional service throughout their stay.
• Assist with hiring, onboarding, scheduling, and training front office staff.
• Handle guest concerns professionally and implement service recovery solutions.
• Monitor room inventory, occupancy, and guest billing accuracy.
• Work closely with Housekeeping, Sales, and other departments to support hotel operations.
• Maintain brand standards and ensure operational compliance.
• Participate in Manager on Duty responsibilities as needed.
• Review reports, daily operations, and department performance metrics.
• Support labor management, scheduling, and operational efficiency.
• Help create a positive, team-oriented work environment.

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Multitasking

Communication Skills

Bilingual EN/ES

Tools

PMS Systems

Job description

Position:Front Office Manager

Location: Crowne Plaza Indianapolis Airport

2501 S. High School Rd.

Indianapolis, IN

Job Id:13005

# of Openings:1

About the Role

General Hotels Corporation is seeking an experienced and guest-focused Front Office Manager to lead Front Desk operations and help create exceptional guest experiences from check-in to check-out. We’re looking for a confident leader who thrives in a fast-paced environment, supports their team, and understands the importance of service, professionalism, and operational excellence.

As Front Office Manager, you’ll oversee the daily operations of the Front Desk while helping ensure guests receive outstanding service and team members feel supported, trained, and motivated to succeed.

What You’ll Do

• Oversee all Front Desk and guest service operations
• Lead, coach, and support Front Desk team members
• Ensure guests receive exceptional service throughout their stay
• Assist with hiring, onboarding, scheduling, and training front office staff
• Handle guest concerns professionally and implement service recovery solutions
• Monitor room inventory, occupancy, and guest billing accuracy
• Work closely with Housekeeping, Sales, and other departments to support hotel operations
• Maintain brand standards and ensure operational compliance
• Participate in Manager on Duty responsibilities as needed
• Review reports, daily operations, and department performance metrics
• Support labor management, scheduling, and operational efficiency
• Help create a positive, team-oriented work environment

What You’ll Bring

• Previous Front Desk or hotel supervisory experience required
• Strong leadership, communication, and guest service skills
• Experience with hotel PMS systems required
• Ability to multitask and problem solve in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to lead teams while maintaining professionalism under pressure
• Experience handling guest concerns and service recovery situations
• Budgeting, scheduling, or labor management experience preferred
• Flexible availability, including evenings, weekends, and holidays as needed
• Reliable transportation and dependable attendance
• Bilingual English/Spanish skills are a plus

Why You’ll Love It Here

At General Hotels Corporation, we believe hospitality is about creating memorable experiences while building strong, supportive teams. When you join GHC, you become part of a company that has been committed to excellence in hospitality since 1962.

We value leaders who bring professionalism, accountability, and positive energy to their teams every day. You’ll work in an environment that encourages collaboration, growth, and operational excellence.

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.