Front Desk & Licensing Specialist — Wildlife & Fish

IdahoPTV; Coeur d'Alene (ID); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation and sick leave

Eleven paid holidays

Eight weeks of Paid Parental Leave

403b/457 plans

Descripción de la vacante

The Idaho Department of Fish and Game seeks a dynamic Customer Service Representative 2 to join the Panhandle Regional front office in Coeur d'Alene. You will provide daily front-line customer service, answer questions about regulations and licenses, and assist with hunting and fishing queries while handling payments and related duties.

The ideal candidate will have experience interpreting regulations, managing multiple electronic devices, and delivering excellent customer service in a

Formación

• Experience interviewing and evaluating applicants or customers.
• Ability to interpret and explain regulations and complex policies.
• Experience accessing data using computerized systems and cash registers.
• Proven ability to handle complaints and upset customers in a business setting.
• Experience conducting sensitive fact-finding interviews when needed.
• Comfort working with multiple electronic devices, databases, and records.

Responsabilidades

• Provide front-line customer service and perform multitasking duties including answering questions, selling licenses, and providing hunter education assistance.
• Perform office support tasks such as producing labels, forms, and routine letters and maintaining records.
• Receive payments by cash, check, or debit cards and reconcile sales reports.
• Respond in writing to requests for information and provide program details as needed.

Conocimientos

Interviewing methods

Interpreting regulations

Data entry / data access

Handling upset customers

Sensitive interviews

Multi-device data management

Descripción del empleo

The Idaho Department of Fish and Game seeks a dynamic Customer Service Representative 2 to join the Panhandle Regional front office in Coeur d'Alene. You will provide daily front-line customer service, answer questions about regulations and licenses, and assist with hunting and fishing queries while handling payments and related duties.

The ideal candidate will have experience interpreting regulations, managing multiple electronic devices, and delivering excellent customer service in a