Customer Service Representative 2

IdahoPTV; Coeur d'Alene (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous vacation and sick leave

Eleven paid holidays

Eight weeks of Paid Parental Leave

403b/457 plans

Job summary

The Idaho Department of Fish and Game seeks a dynamic Customer Service Representative 2 to join the Panhandle Regional front office in Coeur d'Alene. You will provide daily front-line customer service, answer questions about regulations and licenses, and assist with hunting and fishing queries while handling payments and related duties.

The ideal candidate will have experience interpreting regulations, managing multiple electronic devices, and delivering excellent customer service in a

Qualifications

• Experience interviewing and evaluating applicants or customers.
• Ability to interpret and explain regulations and complex policies.
• Experience accessing data using computerized systems and cash registers.
• Proven ability to handle complaints and upset customers in a business setting.
• Experience conducting sensitive fact-finding interviews when needed.
• Comfort working with multiple electronic devices, databases, and records.

Responsibilities

• Provide front-line customer service and perform multitasking duties including answering questions, selling licenses, and providing hunter education assistance.
• Perform office support tasks such as producing labels, forms, and routine letters and maintaining records.
• Receive payments by cash, check, or debit cards and reconcile sales reports.
• Respond in writing to requests for information and provide program details as needed.

Skills

Interviewing methods

Interpreting regulations

Data entry / data access

Handling upset customers

Sensitive interviews

Multi-device data management

Job description

Customer Service Representative 2 - 27647

18.61 - 18.61 USD per hour

Posted 2 days ago | Apply before November 18, 2026

Description

Idaho Department of Fish and Game Career Opportunity

Please note: Applications will be accepted through 11:59 P.M. MST on the posting end date.

The Idaho Department of Fish and Game is seeking a dynamic customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d'Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent for this position will be tasked with the responsibility of providing daily front-line customer service. Join us in a rewarding long-term administrative position where you'll have the chance to develop your expertise and grow your skills over time.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer:

• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• This announcement will be used to fill the current opening at the Idaho Department of Fish and Game in Coeur d'Alene only. If you have previously applied for the position of Customer Service Representative 2 and you are interested in being considered for the current opening at the Idaho Department of Fish and Game, you will need to reapply to this announcement. Applications received under any other announcement for Customer Service Representative 2 will not be considered.

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; sellinghunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receive payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Respond in writing to request for pertinent program information.

Minimum Qualifications:

• Some knowledge of interviewing methods. (Typically requires professional experience interviewing, or through training in effective interviewing practices. (General reception experience required of receptionists is non-qualifying).
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically requires at least six months or more of full-time experience interpreting, explaining, and applying regulations, laws or complex policies to process documents and to help customers through processes. General reception duties are not at the level required for this position).
• Experience accessing data using a computerized system. (Typically requires at least six months or more of experience accessing data using a computerized system. Using a computerized cash register does not qualify).
• Experience independently handling complaints and upset individuals in a business setting. (Typically requires at least six months of full-time experience in a business setting where I handled upset or angry customers. (Experience in a retail environment would qualify).
• Experience conducting sensitive fact-finding interviews. (Typically requires at least six months of experience that require in-depth, one-on-one interviewing to elicit personal, financial, or medical facts of a sensitive nature. Types of qualifying experience would be background in credit collection, law enforcement, financial institutions, or social service programs or services. (Experience as a receptionist or any position at that level would not qualify. General interviewing required of most receptionists is not in-depth enough to qualify).
• Experience working with multiple electronic devices, systems, and data records. (Typically requires at least six months of experience working with multiple electronic devices (high-speed scanner, computerized databases, electronic case file systems, etc.) in processing a high volume of work with tight timelines).

The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures.They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. Additional consideration may be given at the time of the interview to candidates who have this experience. Please be sure to include within your application materials that you submit any experience in these areas that you may have.Applicants are also highly encouraged to attach a cover letter highlighting their interest in the current opening in Coeur d'Alene.

To learn more about the Idaho Department of Fish and Game, please see the following:

CONTACT INFORMATION: Idaho Department of Fish and Game P.O. Box 25 Boise, Idaho83707

WEBSITE: https://idfg.idaho.gov/

If you have questions, please contact us at: EMAIL: [e-mail]

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.