Customer Service Specialist 2 - Part-Time - Permanent - 2026-09130

State of Washington; Montesano (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

State of Washington's WDFW Region 6 Montesano office seeks a Customer Service Specialist 2 to assist the public with licenses, policies, and program information. You will handle in-person, phone, and email inquiries, ensuring accurate guidance and efficient license processing.

The role requires a High School diploma or GED and at least 6 months of customer service experience; associates or higher degrees are preferred. Office and field support may be required.

Qualifications

• High School diploma or GED equivalent.
• Six (6) months of customer service experience.
• Preferred: associate/bachelor/master degree or vocational certification.
• Experience with WILD system and licensing processes.
• Ability to explain hunting/fishing regulations to the public.

Responsibilities

• Interpret agency policies and advise hunters, fishers, and the public with examples.
• Explain license types, options, and sell licenses using cash or card.
• Balance tills and resolve discrepancies with Licensing staff.
• Resolve customer inquiries and coordinate with program staff on outcomes.
• Provide IT and office support to regional staff and process OPFs.
• Assist with archival projects and update program information and hotlines.

Skills

Customer service

Policy interpretation

Licensing support

Cash handling

IT troubleshooting

Education

High School diploma or GED

Associate/Bachelor’s degree (preferred)

Tools

WILD System

POS / OPF processes

Office IT tools

Job description

Classification - Customer Service Specialist 2

Job Status - Part-Time / Permanent

WDFW Program - Director’s Office – Region 6

Duty Station - Montesano, Washington – Grays Harbor County

Learn more about being a member of Team WDFW!

Region 6 Headquarters – Photo Credit: WDFW

Join our Region 6 office in Montesano as a Customer Service Specialist 2, where you’ll provide critical support to the public and help connect our diverse communities to the services and programs offered by WDFW.

As a front-line representative, you’ll play a key role in assisting customers with inquiries related to agency programs, rules, laws, and procedures.

You’ll act as a liaison between community members and WDFW staff, ensuring accurate information is communicated and services such as license sales are processed efficiently.

What to Expect:

Among the varied range of responsibilities held within this role, the Customer Service Specialist 2 will,

Interpret Agency Policies and Procedures:

• Provide interpretation and advice on agency policies, procedures, rules and regulations for hunters, fishers, the recreating public, and regional staff using appropriate examples and supporting information.

Explain, Advise, and Sell Agency Recreational Licenses:

• Provide accurate information about license types and package options.
• Resolve issues related to licenses purchased from other License Vendors.
• Sell fishing and hunting licenses using both cash and credit technologies.
• Balance tills and resolve discrepancies as needed.
• Act as liaison between Licensing staff in Olympia and Regional License dealers.
• Facilitate access to resources through the sale of appropriate licenses.

Resolve Customer Issues and Inquiries:

• Independently resolve customer problems by identifying issues, determining appropriate procedural steps, coordinating with program staff, and communicating outcomes.
• Demonstrate knowledge of disability-related regulations and assist customers with disability status requests for access, hunting, and fishing accommodations.

Provide Support to Regional Staff:

• Assist regional staff with daily operational needs, including basic IT troubleshooting, printing support, office supply coordination, and track permitting requests.
• Process Order Payment Forms (OPFs) for field staff to ensure timely payments.
• Assist with archival projects, mailing services, bulk mailings, and updates to hotlines with timely Program season information.
• Proctor tests for Hunter Education, Wildlife Rehabilitators, Trapping and Falconry programs.
• Assist sealing wildlife pelts as needed.

Working Conditions:

Work Setting, including hazards:

Office setting with occasional requirement to go out to warehouses to contact staff. Some lifting of paper products and pamphlets. Office space includes a laboratory; however, the incumbent is not required to perform lab work. Warehouse areas are located on gravel surfaces; equipment and supplies are stored both inside the building and in warehouse facilities.

Schedule:

Part-time position working five (5) days per week, totaling 22.5 hours per week. Schedule may be set or vary based on operational needs. Additional hours may be available depending on workload and staffing requirements. May be responsible for opening and closing the office.

Tools and Equipment:

Computers and software programs, VoIP telephones, radios, projectors, video conferencing equipment, cell phones, internet access, business hub printers, fax, copier, and scanner. May provide occasional support to field staff as necessary with appropriate Personal Protective Equipment (PPE) provided by that program or division.

Customer Interactions:

Frequent interaction with hunters, fishers, tribal, enforcement, general public, and agency staff at both regional and headquarters. Responsibilities include answering phones, assisting walk-in customers, and responding to emails. Requires strong customer service skills, the ability to remain composed and professional in high-demand or stressful situations, and the ability to work independently with minimal supervision.

Qualifications:

Required Qualifications:

High School diploma or GED equivalent.

AND

Six (6) months of customer service experience, which includes providing assistance to clients/customers regarding inquiries, complaints, or problems.

Preferred Qualifications:

In addition to the required qualifications, our ideal applicant will possess one or more of the following:

• Associate’s, Bachelor’s, or Master’s degree, or vocational certification.

Experience with:

• Using the Washington Interactive Licensing Division (WILD) System.
• Responding to inquiries related to WDFW Hunting and Fishing Regulations.
• Implementing WDFW Licensing Division Policies and Procedures.
• Utilizing WDFW Licensing Division fulfillment and distribution channels for Recreational Customer Service Center, Dealer, and Commercial Units.
• Internet Point of Sales and Point of Sales applications to complete customer sales.
• Utilizing and implementing Customer Service Processes and Procedures.

Working Knowledge of:

• Washington Interactive Licensing Database (WILD) Business Rules and Requirements.

Your application should include the following:

• A completed online application showcasing how your qualifications align with the job requirements.
• An up-to-date resume.
• A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
• At least three (3) professional references with current contact information.

In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the Benefits tab at the top of this announcement to learn more.

Important Note:

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Veteran and Military Spouse Preference Notice:

• Notify us of your veteran or military spouse status by email at [e-mail].
• Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
  • Please redact any PII (personally identifiable information) data such as social security numbers.
• Subject line must include recruitment number, position, and spouse/veteran (example: 2026-1234 – Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov.

Diversity, Equity, and Inclusion Employer

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone [phone] or email [e-mail], or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at [phone] or [e-mail].

Other questions: If you have other questions regarding this position, please reach out to [e-mail] and reference job #2026-09130.

Know someone who would like to volunteer? WDFW-Get Involved-Volunteer!

Follow us on social media:

LinkedIn | Facebook | Instagram