Front Desk Leader - Patient Experience & Clinic Ops

S27a; Hilton Head Island, Northern (SC, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Job summary

S27a is seeking a Front Desk Manager to lead the daily front desk operations of a busy medical practice on Hilton Head Island. You will supervise front desk staff, manage patient registration, scheduling, and insurance verification, and ensure HIPAA-compliant, high-quality service.

The role emphasizes a patient-centered experience, effective team leadership, and seamless coordination with clinical and administrative teams to optimize workflows and patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• 4+ years in a medical/healthcare front desk or similar patient-facing setting.
• Supervisory/leadership experience preferred.
• Experience with EMR systems preferred (Athena EMR mentioned).
• Strong understanding of patient registration, scheduling, insurance verification, and front-office workflows.
• Strong customer service and communication skills; ability to maintain confidentiality.

Responsibilities

• Oversee daily front desk operations and ensure efficient workflows.
• Direct, support, and evaluate front desk staff.
• Conduct daily huddles and regular team meetings.

Skills

Leadership

Customer service

Communication

Attention to detail

Organization

Confidentiality

EMR experience

Education

High school diploma

Tools

Athena EMR

Job description

S27a is seeking a Front Desk Manager to lead the daily front desk operations of a busy medical practice on Hilton Head Island. You will supervise front desk staff, manage patient registration, scheduling, and insurance verification, and ensure HIPAA-compliant, high-quality service.

The role emphasizes a patient-centered experience, effective team leadership, and seamless coordination with clinical and administrative teams to optimize workflows and patient satisfaction.