Front Desk Leader — Member Experience

New York Sports Club; Boston (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

New York Sports Club in Boston is seeking a full-time Front Desk Supervisor who provides excellent customer service and inspires the team. The candidate will engage with members, handle service inquiries efficiently, and assist in training and development of staff.

Applicants should have 2–3 years in customer service and at least 1 year in a supervisory role. Responsibilities also include addressing member issues and ensuring smooth club operations.

Qualifications

• 2–3 years of face‑to‑face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide a welcoming environment for members and guests.
• Assist in developing Service & Sales Representatives.
• Handle routine member service tasks efficiently.

Skills

Customer service experience

Supervisory experience

Communication skills

Problem solving

Organizational skills

Detail orientation

Job description

New York Sports Club in Boston is seeking a full-time Front Desk Supervisor who provides excellent customer service and inspires the team. The candidate will engage with members, handle service inquiries efficiently, and assist in training and development of staff.

Applicants should have 2–3 years in customer service and at least 1 year in a supervisory role. Responsibilities also include addressing member issues and ensuring smooth club operations.