Gym Front Desk Supervisor - Member Experience Leader

New York Sports Clubs and our Family of Brands; New York (NY); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

New York Sports Club is seeking a Front Desk Supervisor to ensure a welcoming member experience during opening and closing hours. You will lead Service & Sales Representatives, support retention efforts, and assist with AR collections while maintaining high service standards.

The role requires 2–3 years of customer service, at least 1 year in a supervisory capacity, and AED/CPR certification. Candidates must be ready to learn the club's POS, timekeeping, and membership systems and work a

Qualifications

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• AED/CPR certified.

Responsabilités

• Promote and protect the customer experience, train SSRs to be solution-oriented.
• Engage with members and guests to drive retention and referrals.
• Assist in billing calls, appointments, and handling member service tasks.

Connaissances

Customer Service

Supervisory Experience

Communication Skills

POS/Timekeeping Systems

Outils

POS Systems

Membership Systems

Description du poste

New York Sports Club is seeking a Front Desk Supervisor to ensure a welcoming member experience during opening and closing hours. You will lead Service & Sales Representatives, support retention efforts, and assist with AR collections while maintaining high service standards.

The role requires 2–3 years of customer service, at least 1 year in a supervisory capacity, and AED/CPR certification. Candidates must be ready to learn the club's POS, timekeeping, and membership systems and work a