Front Desk Leader — Guest Experience & Team Coach

RoundBarnMarriott; Santa Rosa (CA); Presencial; USD 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Marriott Worldwide Travel Discounts

Career Growth and Advancement Opportun

Internal Promotion Opportunities

Employee Recognition Programs

Employee Referral Bonuses

Paid Sick Time

Employee Meal Discounts

Supportive and Collaborative Team Env

Descripción de la vacante

Round Barn Hotel, Tribute Portfolio by Marriott, in Santa Rosa, CA, is seeking a Front Desk Supervisor to lead our Front Office team and elevate guest experiences. You will guide guest interactions, support daily operations, and mentor staff to uphold brand standards and service excellence.

The role emphasizes a working leadership approach, ensuring smooth check-ins/outs, accurate documentation, and proactive guest problem resolution while promoting a welcoming, professional atmosphere across

Formación

• Minimum front desk or guest services experience required.
• At least 1 year supervisory or leadership experience preferred.
• Experience with Marriott-branded properties preferred.
• Strong customer service and interpersonal skills.
• Ability to train, coach, and motivate team members.

Responsabilidades

• Lead by example and create a welcoming environment for guests and visitors.
• Deliver exceptional guest service throughout the guest journey.
• Assist with check-in/check-out procedures with accuracy and efficiency.
• Ensure guest information and payments are documented and verified.
• Respond promptly to guest requests and concerns.
• Foster a culture of hospitality, professionalism, and personalized service.
• Support the daily operation of the Front Desk and guest services functions.
• Maintain knowledge of property management and reservation systems.
• Monitor Front Desk workflow and shift transitions.
• Coordinate with other departments to ensure seamless guest experiences.

Conocimientos

Guest service

Team leadership

Communication

Hospitality knowledge

Descripción del empleo

Round Barn Hotel, Tribute Portfolio by Marriott, in Santa Rosa, CA, is seeking a Front Desk Supervisor to lead our Front Office team and elevate guest experiences. You will guide guest interactions, support daily operations, and mentor staff to uphold brand standards and service excellence.

The role emphasizes a working leadership approach, ensuring smooth check-ins/outs, accurate documentation, and proactive guest problem resolution while promoting a welcoming, professional atmosphere across