Front Office & Guest Experience Leader

Hilton; Santa Barbara (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Travel perks

ESPP (employee stock purchase)

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Director of Front Office in Santa Barbara to provide strategic leadership for the hotel’s front desk and guest services. You’ll drive service excellence, revenue initiatives, and team development to deliver memorable stays.

Join a global hospitality leader focused on light, warmth, and outstanding guest experiences. Leadership will shape daily operations, partner with corporate marketing, and ensure top-tier service across all touchpoints.

Qualifications

• A passion for spreading warmth and hospitality.
• Acting with integrity and doing the right thing.
• Inspiring leadership to guide teams and guests.

Responsibilities

• Lead front office operations: guest service, registration, room inventory, service standards, cost controls and profitability.
• Shape service excellence strategy by monitoring guest satisfaction and directing improvements.
• Drive revenue initiatives through marketing campaigns and up‑selling to maximize occupancy and revenue.
• Integrate corporate marketing strategies within Front Office operations.
• Leverage daily performance data to inform strategy and guest experience.
• Ensure product knowledge of hotel offerings, pricing and local attractions.
• Cultivate a high‑performing team through engagement, development and recognition.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Director of Front Office in Santa Barbara to provide strategic leadership for the hotel’s front desk and guest services. You’ll drive service excellence, revenue initiatives, and team development to deliver memorable stays.

Join a global hospitality leader focused on light, warmth, and outstanding guest experiences. Leadership will shape daily operations, partner with corporate marketing, and ensure top-tier service across all touchpoints.