Front Desk Leader: Guest Experience & Ops

Four Seasons Hotels and Resorts; Atlanta (GA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Excellent training & development

Employee discount for stays

Complimentary meals

Parking/MARTA discounts

Résumé du poste

Four Seasons Hotels and Resorts in Atlanta seeks a Front Desk Manager on Duty to oversee Front Desk operations, supervise staff, and ensure exceptional guest service. You will welcome and register guests, handle billing, manage requests, and coordinate with Sales and Catering to optimize stay experiences.

The role requires leadership, strong hospitality, and a commitment to Four Seasons standards. The position offers competitive compensation, training, employee discounts, and.Medical benefits;

Qualifications

• Experience managing Front Desk staff and coordinating guest services.
• Knowledge of hotel credit procedures and payment handling.
• Excellent customer service, communication, and hospitality skills.
• Ability to respond to guest requests and resolve issues professionally.

Responsabilités

• Manages the Front Desk staff, interviews, trains, schedules, and evaluates performance.
• Coordinates arrivals, departures, and billing with Sales and Catering; blocks rooms and handles special attention guests.
• Ensures all financial and credit procedures are followed; reviews paid-outs and cash handling.
• Responds to hotel emergencies and guest safety matters when managers are unavailable.
• Resolves guest complaints with hospitality and personalized service; assists with inquiries and hotel services.
• Checks guests in/out efficiently, assigns rooms and rates, handles luggage, and processes payments.
• Uses computer systems to check guests in/out, run reports, and block rooms.

Description du poste

Four Seasons Hotels and Resorts in Atlanta seeks a Front Desk Manager on Duty to oversee Front Desk operations, supervise staff, and ensure exceptional guest service. You will welcome and register guests, handle billing, manage requests, and coordinate with Sales and Catering to optimize stay experiences.

The role requires leadership, strong hospitality, and a commitment to Four Seasons standards. The position offers competitive compensation, training, employee discounts, and.Medical benefits;