Front Desk Leader: Guest Experience Champion

Courtyard Philadelphia Springfield; Springfield Township (Delaware County); On-site; USD 42,000 - 62,000; Full time

Job summary

Courtyard Philadelphia Springfield seeks a polished, people-first leader to guide our front desk team and set the tone for every guest’s stay. You will be the face and heartbeat of a property known for genuine hospitality, driving a collaborative culture and empowering a dedicated team to deliver memorable arrivals and departures.

This role emphasizes hands-on front desk leadership, guest service standards, and the ability to motivate colleagues while handling guest concerns with

Qualifications

• Prior supervisory experience in a hotel or hospitality setting
• Hands-on front desk experience with confident command of guest service standards
• Genuine enthusiasm for interacting with guests and creating positive first impressions
• Collaborative spirit and ability to motivate and support a dedicated team

Responsibilities

• Lead and mentor the front desk team to deliver outstanding guest service
• Ensure adherence to guest service standards and hotel policies
• Resolve guest concerns with professionalism and empathy
• Collaborate with other hotel departments to create seamless guest experiences

Skills

Front desk supervision

Guest service excellence

Guest interactions

Team motivation

Job description

Courtyard Philadelphia Springfield seeks a polished, people-first leader to guide our front desk team and set the tone for every guest’s stay. You will be the face and heartbeat of a property known for genuine hospitality, driving a collaborative culture and empowering a dedicated team to deliver memorable arrivals and departures.

This role emphasizes hands-on front desk leadership, guest service standards, and the ability to motivate colleagues while handling guest concerns with