Front Desk Leader: Guest Experience

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Margaritaville Hotel Nashville is seeking a Front Desk Manager to lead the guest experience with warmth and hospitality. You will manage day-to-day Front Desk operations, coach a diverse team, and ensure efficient staffing, budgeting, and service delivery throughout the guest journey.

The role focuses on maintaining a welcoming environment, coaching staff, and driving guest satisfaction while collaborating with other departments to deliver memorable experiences at Margaritaville Hotel Nashville.

Qualifications

• Minimum 2 years Front Desk or hotel management experience
• Strong communication and interpersonal skills
• Ability to manage budgets, payroll, and scheduling
• Proficient in English and hotel systems

Responsibilities

• Lead the Front Desk daily operations with friendly, efficient service
• Coach, develop and motivate Front Desk team to deliver exceptional guest experiences
• Recruit, interview, hire, onboard, train, and schedule Front Desk staff per hotel policies
• Monitor guest feedback, address concerns, and implement improvements
• Oversee staffing, payroll, and labor costs to maintain budget targets
• Prepare reports, forecasts, and action plans for department leadership
• Ensure cash-handling, audits, and financial procedures are followed
• Collaborate with other departments to ensure a smooth guest journey

Skills

Leadership

Customer service

Staff coaching

Budgeting

Scheduling

Cash handling

Communication

English proficiency

Education

Associate degree in Hospitality

Tools

PMS software

Job description

Margaritaville Hotel Nashville is seeking a Front Desk Manager to lead the guest experience with warmth and hospitality. You will manage day-to-day Front Desk operations, coach a diverse team, and ensure efficient staffing, budgeting, and service delivery throughout the guest journey.

The role focuses on maintaining a welcoming environment, coaching staff, and driving guest satisfaction while collaborating with other departments to deliver memorable experiences at Margaritaville Hotel Nashville.