Front Desk Leader: Flexible Hours & Career Growth

Merete Hotel Management; Bend (OR); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development / AdvancementOpport

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete Hotel Management in Bend, OR, is seeking a Front Office Manager to oversee the front desk operations and ensure guest satisfaction. You will train staff, manage schedules, monitor performance, and uphold hotel policies and safety procedures to deliver outstanding service.

Ideal candidates have experience in customer service, cash handling, and supervisory roles, with a willingness to lead by example and improve daily operations in a busy hotel environment.

Qualifications

• Prior customer service experience necessary.
• Experience working with computers and operating keyboards.
• Prior cash handling experience necessary.
• Supervisory experience preferable.
• May require a valid driver’s license with acceptable driving record.
• Must pass criminal background check.

Responsibilities

• Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
• Follow predictive scheduling laws and regulations.
• Conduct performance appraisals.
• Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
• Apply the company handbook and employment and labor laws in a fair and equitable manner.
• Monitor payroll hours and reports.
• Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
• Attends, as well as schedules and conduct departmental meetings.
• Keeps work area neat and organized.
• Reports all unsafe working conditions immediately.
• Assures property operation meets audit standards.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

Skills

Customer service

Supervisory experience

Scheduling

Cash handling

Job description

Merete Hotel Management in Bend, OR, is seeking a Front Office Manager to oversee the front desk operations and ensure guest satisfaction. You will train staff, manage schedules, monitor performance, and uphold hotel policies and safety procedures to deliver outstanding service.

Ideal candidates have experience in customer service, cash handling, and supervisory roles, with a willingness to lead by example and improve daily operations in a busy hotel environment.