Front Office Leader: Elevate Guest WOW and Team Growth

BENCHMARK; Bend (OR); On-site; USD 48,000 - 72,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Assistant Front Office Manager for our Bend, Oregon property. You will oversee Front Office operations, mentor Front Desk Agents, Bell Staff, and Concierge, and ensure training standards are in place to maximize guest satisfaction.

You will help manage room inventory, rates, and occupancy while delivering exceptional service. The ideal candidate has a proven track record in hotel front office operations, strong leadership, and a genuine passion

Qualifications

• Experience in hotel front office operations.
• Ability to lead diverse teams.
• Strong guest-service focus.

Responsibilities

• Assist with oversight of Front Office operations to lead the team in helping guests discover their Wanderlust experience.
• Mentor Front Desk Agents, Bell Staff, Concierge.
• Ensure training materials are in place and used by each department.

Skills

Customer focused leadership

Team development

Communication

Professionalism

Job description

Pyramid Global Hospitality is seeking a motivated Assistant Front Office Manager for our Bend, Oregon property. You will oversee Front Office operations, mentor Front Desk Agents, Bell Staff, and Concierge, and ensure training standards are in place to maximize guest satisfaction.

You will help manage room inventory, rates, and occupancy while delivering exceptional service. The ideal candidate has a proven track record in hotel front office operations, strong leadership, and a genuine passion