Front Desk Leader: Elevate Guest Experience & Team

Shaner Hotels; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Shaner Hotels in Columbus, Ohio is looking for a front office manager to join their vibrant team at Moxy Columbus Short North. Ideal candidates will have 1-3 years of front office management experience in hospitality, a passion for guest satisfaction, and ability to communicate effectively.

This role involves managing staff schedules, handling guest complaints, and maintaining hotel standards. A high school diploma is required, and bilingual skills (English/Spanish) are a plus. Join us for a unique hospitality experience!

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents like safety rules, operating instructions, and manuals.
• Ability to communicate satisfactorily with guests, management, and co-workers.

Responsibilities

• Prepare weekly work schedules in accordance with staffing guidelines.
• Handle guest complaints ensuring guest satisfaction.
• Monitor cleanliness and organization of assigned areas.

Skills

Front office management

Bilingual English/Spanish

Guest communication

Education

High school graduate or equivalent

Job description

Shaner Hotels in Columbus, Ohio is looking for a front office manager to join their vibrant team at Moxy Columbus Short North. Ideal candidates will have 1-3 years of front office management experience in hospitality, a passion for guest satisfaction, and ability to communicate effectively.

This role involves managing staff schedules, handling guest complaints, and maintaining hotel standards. A high school diploma is required, and bilingual skills (English/Spanish) are a plus. Join us for a unique hospitality experience!