Front Desk Manager | Columbus MOXY

Shaner Hotels; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Shaner Hotels in Columbus, Ohio is looking for a front office manager to join their vibrant team at Moxy Columbus Short North. Ideal candidates will have 1-3 years of front office management experience in hospitality, a passion for guest satisfaction, and ability to communicate effectively.

This role involves managing staff schedules, handling guest complaints, and maintaining hotel standards. A high school diploma is required, and bilingual skills (English/Spanish) are a plus. Join us for a unique hospitality experience!

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents like safety rules, operating instructions, and manuals.
• Ability to communicate satisfactorily with guests, management, and co-workers.

Responsibilities

• Prepare weekly work schedules in accordance with staffing guidelines.
• Handle guest complaints ensuring guest satisfaction.
• Monitor cleanliness and organization of assigned areas.

Skills

Front office management

Bilingual English/Spanish

Guest communication

Education

High school graduate or equivalent

Job description

Welcome to Moxy Columbus Short North, where check-in happens at the bar and the vibe is anything but ordinary. We're located in the heart of the city's trendiest arts district, and we're looking for bold, vibrant, people-first team members to join our one-of-a-kind crew. If you're passionate about hospitality, obsessed with creating memorable guest experiences, and love a fast-paced, high-energy environment, this is your chance to be part of something different.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Other duties as assigned.
• Maintain a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.